FAQ

We've gathered answers to the most common questions to help make your experience with Lily Rose as smooth as possible. If you ever need more help, we're just an email away.

What is Lily Rose? Lily Rose is a women's fashion boutique offering timeless, elegant pieces designed for the modern woman. Our collections are curated with quality and effortless style in mind.

Do you offer free shipping? Yes, we offer free shipping on all orders. No minimums, no hidden conditions — just a simple, seamless shopping experience from start to finish.

How long does delivery take? Most orders arrive within 3–7 business days. As soon as your parcel ships, you'll receive a tracking link so you can follow its journey.

What is your return policy? If something isn't quite right, you have 30 days from delivery to return your items. Email us at info@lilyrose-boutique.com and we'll guide you through the easy return process.

How long do refunds take? Refunds are usually processed within 7 business days after we receive and inspect your return. Your bank or payment provider may take a little extra time to display the funds.

What payment methods do you accept? We accept major credit cards and secure online payment methods. All transactions are encrypted to keep your information protected during checkout.

Is my personal and payment information safe? Yes. Lily Rose does not store sensitive payment information, and every checkout is secured with encryption to keep your details safe.

What do I do if my order hasn't arrived? Start by checking the tracking link in your shipping confirmation email. If 7 business days have passed and your parcel still hasn't arrived, contact us at info@lilyrose-boutique.com and we'll look into it right away.

Can I update or cancel my order? If your order hasn't shipped yet, we may be able to change or cancel it. Email us as soon as possible after placing your order and we'll do our best to help.

Still need help? We're always here for you. Reach out anytime at info@lilyrose-boutique.com and our team will be happy to assist.