We've gathered answers to common questions to help make your experience with Lily Rose as smooth as possible. If you ever need more help, we're just an email away.

What is Lily Rose?
Lily Rose is a women's fashion boutique delivering within Ireland. We offer a curated selection of dresses, blouses, knitwear, jackets, skirts, pants, footwear, bags, and jewellery — timeless pieces for women who know their own style.

Do you offer free shipping?
Yes, we offer free shipping on all orders within Ireland. There are no minimums or hidden conditions — we want your shopping experience to feel simple from start to finish.

How long does delivery take?
Most orders arrive within 4–9 business days, Monday through Saturday. As soon as your parcel ships, you'll receive a tracking link so you can follow its journey.

Do you ship internationally?
Not at this time. We currently deliver only within Ireland so we can provide the best possible local service. If this changes, our community will be the first to know.

What is your return policy?
If something isn't quite right, you have 30 days from delivery to return your items. Email us at info@lilyrose-boutique.com and we'll guide you through the easy return process. Full details in our Return Policy.

How long do refunds take?
Refunds are usually processed within 7 business days after we receive and inspect your return. Your bank or payment provider may take a little extra time to display the funds.

Do you accept exchanges?
Yes, we do. Contact us at info@lilyrose-boutique.com and we'll help arrange an exchange for the item you prefer.

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted to ensure your information stays protected during checkout.

Is my personal and payment information safe?
Yes. Lily Rose does not store sensitive payment information, and every checkout is secured with encryption. For full details, see our Privacy Policy.

What do I do if my order hasn't arrived?
Start by checking the tracking link in your shipping confirmation email. If your order is past the 9-business-day delivery window and still hasn't arrived, contact us at info@lilyrose-boutique.com and we'll look into it right away.

Can I update or cancel my order?
If your order hasn't shipped yet, we may be able to change or cancel it. Email us as soon as possible after placing your order and we'll do our best to help.

Still need help?
We're always here for you. Reach out anytime at info@lilyrose-boutique.com and our team will be happy to assist.